Useful Links

Elected Government Representatives

City of Toronto

• Call 911 for emergencies.
  
• Call 311 (TTY 416 338-0889) for the fastest way to get information, request a service or report a problem. Phone lines are open 24/7, and agents are trained to be helpful. They can direct your request to a specific department and will assign a service request number so you can check on the progress of your request or complaint. Once you have this number, you can also submit a photo or other documentation.
• For a head start on finding what you want, browse the webpages at toronto.ca/311. Use the “search” line to try out terms for what you want and get instant answers about where to look next. (The table below on this page also outlines departmental names and specialties.)
• You can report problems or request services yourself by using the web forms on toronto.ca/311. Record your service request number so you can follow up if necessary. (NOTE: Email requests are no longer officially accepted.)

NEW: To report your observations of bad driving, including wrong-way driving on residential streets, use an online driver-complaint form. It asks for detailed information and promises a police followup such as a letter to the driver if adequate evidence is supplied.

The table below names a few of the services provided by the City, showing official department names and examples of what you can ask for. Click on the green links and explore the departmental websites to find more services and ways to access them.

CATEGORY	EXAMPLES
Animal Services	request emergency response (lost pets, animals in distress) report wildlife find out about licenses
Garbage and Recycling	pickup / missed pickup hazardous waste, large items, wood/metal, electronics reducing, donating, buying 2ndhand new bins, bin exchange, problems handling bins Community Environment Days
Parking (Streets, Parking, Transportation)	get info on road closures buy street parking permits (including temporary) obtain street event permits
Police 14 Division (non-emergency) 416 808-2222	Citizen Online Reporting Entries (CORE): scroll down for forms to report break-and-enter, car theft, driving offences, illegal parking community liaison for emergency: 911
Property Issues	construction noise, noise from clubs / bars graffiti, vandalism lack of maintenance
Rental Housing	your rights and responsibilities as a tenant organizations that support tenants
Roads (Streets, Parking, Transportation)	report potholes, damaged curbs request cleaning of catchbasin or road surface
Street Outreach (Housing and Shelter)	homeless shelters, meals, clothing, dropin, housing help people in crisis, call Toronto Distress Centre 416-408-HELP (4357)
Trees (Parks, Forestry, and Recreation)	request tree planting request tree pruning report fallen tree
Water (Toronto Water)	report leaking water line report basement drain backup
Winter Issues (Transportation)	report uncleared / icy sidewalks

Province of Ontario

The website at ontario.ca/page/government-ontario outlines the range of services provided provincially. Dial 211 for information and help on programs and services such as health care, income support, and disabilities. You can also search www.211ontario.ca to find what is offered.

• One particularly useful number: Telehealth Ontario, 1 866-797-0000. Use it when you want information or advice on a health issue that’s not an emergency.

Government of Canada

The website at www.canada.ca provides an inclusive search function and offers quick access to information about the most requested services—Canada Post, Employment Insurance, Income Tax, etc.

Other Services and Organizations

Governmental

• Liquor Licencing Authority, Toronto, or toll free in Ontario
• Property Tax Assessment Review
• Toronto District School Board
• Toronto Hydro
• TTC

Local Associations

• Annex Residents’ Association
• Bloor Annex Business Improvement Association
• Federation of South Toronto Residents’ Associations (FoSTRA)
• Harbord Street Business Improvement Association
• Huron-Sussex Residents’ Association
• Kensington Market Business Improvement Association
• Mirvish Village Task Group (updates on redevelopment)
• Palmerston Area Residents Association (PARA)
• Seaton Village Residents’ Association (new Facebook page)

Local Legal Services

• Downtown Legal Services
• Kensington-Bellwoods Community Legal Services

Rental Issues

• Renting in Ontario: Your Rights
• Toronto Tenants Resources
• Landlord Self-Help