Useful Links

Elected Government Representatives

City of Toronto

• Call 911 for emergencies.
  
• To get information, or to request a service or report a problem, call 311 (TTY 416 338-0889). Phone lines are open 24/7, and agents are trained to be helpful. You will receive a transaction number so you can check on the progress of your request or complaint.
• The website at toronto.ca/311 is an amazing source of information. Enter a question or keyword and find instant answers about City services and programs.
• Email 311@toronto.ca when you want a written record of your communication. You may want to cc. your message to the Councillor. You can also use web forms on toronto.ca/311 to request services or report problems.
• NEW: To report your observations of bad driving, you can now use an online driver-complaint form. It asks for detailed information and promises a police followup such as a letter to the driver when adequate evidence is supplied.

The list below sets out a few of the services provided by the City, showing the official department names and examples of what you can ask for. Click on the green links and explore the websites to find more services.

CATEGORY	EXAMPLES
Absentee Landlords (City Clerk's Office, Assessment Rolls)	find name and contact information for all property owners go in person to City Clerk's Office, City Hall 13th Floor
Animal Services	request emergency response (lost pets, animals in distress report wildlife find out about licenses
Garbage and Recycling	pickup / missed pickup hazardous waste, large items, wood/metal, electronics reducing, donating, buying 2ndhand new bins, bin exchange, problems handling bins Community Environment Days
Parking (Transportation)	report illegal parking get street parking permits (including temporary) obtain street event permits
Police 14 Division (non-emergency) 416 808-2222	Citizen Online Reporting Entries (CORE): scroll down for forms to report break-and-enter, car theft, driving offences community liaison for emergency: 911
Property Issues	construction noise, noise from clubs / bars graffiti, vandalism lack of maintenance (see also Absentee Landlord, above)
Rental Housing	your rights and responsibilities as a tenant organizations that support tenants
Roads (Transportation)	report potholes, damaged curbs request cleaning of catchbasin or road surface
Street Outreach (Housing and Shelter)	homeless shelters, meals, clothing, dropin, housing help people in crisis, call Toronto Distress Centre 416-408-HELP (4357)
Trees (Parks, Forestry, and Recreation)	request tree planting request tree pruning report fallen tree
Water (Toronto Water)	report leaking water line report basement drain backup
Winter Issues (Transportation)	report uncleared / icy sidewalks

Province of Ontario

The website at ontario.ca/page/government-ontario outlines the range of services provided provincially. Dial 211 for information and help on programs and services such as health care, income support, and disabilities. You can also search www.211ontario.ca to find what is offered.

• One particularly useful number: Telehealth Ontario, 1 866-797-0000. Use it when you want information or advice on a health issue that’s not an emergency.

Government of Canada

The website at www.canada.ca provides an inclusive search function and offers quick access to information about the most requested services—Canada Post, Employment Insurance, Income Tax, etc.

Other Services and Organizations

Governmental

• Liquor Licencing Authority, Toronto, or toll free in Ontario
• Property Tax Assessment Review
• Toronto District School Board
• Toronto Hydro
• TTC

Local Associations

• Annex Residents’ Association
• Bloor Annex Business Improvement Association
• Harbord Street Business Improvement Association
• Huron-Sussex Residents’ Association
• Kensington Market Business Improvement Association
• Mirvish Village Task Group (updates on redevelopment)
• Palmerston Area Residents Association (PARA)
• Seaton Village Residents’ Association (website currently broken)

Local Legal Services

• Downtown Legal Services
• Kensington-Bellwoods Community Legal Services

Rental Issues

• Renting in Ontario: Your Rights
• Toronto Tenants Resources
• Landlord Self-Help